Introduction
At Caro Bous, your satisfaction is our top priority. We are proud of the quality of our products and want you to shop with complete confidence. This Return and Refund Policy explains how we handle returns, exchanges, and refunds. If you’re not fully satisfied with your purchase, we’re here to help. For assistance, please reach out to us at support@carobous.world.
Eligibility for Returns
To qualify for a return, items must be unused, in their original packaging, and in the same condition as when received. Return requests must be submitted within 14 days of delivery. Certain categories such as customized, perishable, or final sale items are not eligible for return. A valid proof of purchase or order confirmation is required. Contact support@carobous.world to verify eligibility.
Return Process
To start a return, email support@carobous.world with your order number and reason for return. Once approved, we will send you detailed instructions on how to return the item. All returns must be shipped within 14 days of receiving return instructions. Items sent without prior authorization may not be accepted.
Non-Returnable Items
Some products are non-returnable, including clearance items, personalized goods, and items marked final sale. For hygiene reasons, used beauty products and undergarments are not accepted. Digital items and subscription services are also not eligible for return. Please refer to the product page or contact support@carobous.world for specific exceptions.
Exchanges
Need a different size, color, or item? We’re happy to help! Contact support@carobous.world to check availability and get exchange instructions. The original item must be returned in new condition and original packaging. Exchange-related shipping costs may apply. Our aim is to ensure you love what you ordered.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 24 hours of delivery. Include your order number, description of the issue, and clear photos in your email to support@carobous.world. We will arrange a replacement or issue a full refund at no extra charge. Your satisfaction is our commitment.
Refund Timeline
Once your return or refund request is approved, we begin processing it within 3 business days. Most refunds are completed within 14 business days, depending on your bank or payment processor. You will receive a confirmation email once the refund has been issued.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank or payment provider. Processing times may vary. If more than 14 business days have passed and the refund has not appeared, contact your bank for an update. Still no luck? Reach out to us at support@carobous.world and we’ll help resolve the issue.
Policy Updates
Caro Bous may revise this Return and Refund Policy periodically to reflect updates in our services or legal requirements. Any changes will be posted on this page with a revised effective date. Continued use of our website and services indicates acceptance of the updated policy. For any questions, contact us at support@carobous.world.
Contact Us
If you have any questions, concerns, or requests regarding this Refund and Returns Policy, please contact us.
- Address: 6366 Martin Luther King Blvd, Houston, Texas 77021, United States
- Phone: +18326189861
- Email:support@carobous.world